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Thank you very much for spending time with us yesterday we both thoroughly enjoyed the course. The course was was very insightful and inspiring and has urged us even greater to do as it says in your final slide. ‘make it happen’. Thank you also for being so open about the figures that are set to be involved that really was very helpful

Will & Kay

Courses & Support

starting a coffee shop or cafe hints & tips

December 8, 2012

People will quit

The coffee shop industry suffers from high turnover in staff with the industry average being just 13-weeks employed. This level of staff turnover means a constant […]
October 27, 2012

Independents 1 High Street Chains 0

This week Costa coffee decided not to go ahead with their planned store opening in Totnes despite having planning permission approved by the local Council. This […]
June 17, 2012

Why are commercial landlords all to***ers?

I have rented offices before with previous businesses and always found the landlords bearable, not great but bearable. I expected landlords of retail space to be […]
February 26, 2012

Can Costa compete

So Costa won the property bidding war for the old Summerfields location next to Snowhill station, Birmingham. We understand that Starbucks were also interest and as […]
January 28, 2012

Barista Pay

Pay is always a difficult and contentious issue with all employees and no matter what you do there will always be someone out there who can […]
January 12, 2012

Consistency of opening hours

I walk pass the same cafe every morning on my way into work, it’s been open about four months now. According to the sign on the […]
December 31, 2011

Buying an espresso machine

Buying an espresso machine for your coffee shop from eBay is like pissing your money up the wall. We have bitter experience of buying espresso machines […]
December 31, 2011
bodum french press

Bodum coffee cup

I got this Bodum coffee travel set for Christmas and have to say its great. The cup is a 12oz stainless steel cup with a silicone […]
December 31, 2011

Coffee shop VAT

The first thing we learnt about VAT and coffee shops is that there are lots of urban myths around the subject. When we were speaking to […]
November 23, 2011

Birmingham Coffee Scene – part 4

We (Urban Coffee) have been talking about opening our next emporium in Manchester for the last year or so and have even had press articles covering […]