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Thank you very much for spending time with us yesterday we both thoroughly enjoyed the course. The course was was very insightful and inspiring and has urged us even greater to do as it says in your final slide. ‘make it happen’. Thank you also for being so open about the figures that are set to be involved that really was very helpful

Will & Kay

Courses & Support

starting a coffee shop or cafe hints & tips

February 28, 2011

Work in the business or on the business

When starting your own coffee shop you have two choices: you either work in the business as an owner manager or you bring in a manager […]
February 15, 2011

Wifi in coffee shops

When we launched Urban in 2009 it was still unusual to get wifi access for free in coffee shops, most charged or at least made it […]
January 23, 2011

Hiring Baristas

For an independent coffee company, your main differentiator in the market is the quality of your coffee and your people. The high street chains can copy […]
January 4, 2011

The art of the sandwich

We are still learning about sandwiches but here are the things we have learn’t so far: 1- A few sandwiches don’t sell you need to have […]
January 4, 2011

Coffee Shops of Saigon, Vietnam

I was disappointed with Ho Chi Minh City (Saigon) in terms of it’s coffee shops. It looks like the American influence has taken hold and most […]
December 5, 2010

How to start a coffee shop

This blog will give you help and guidance on how to start a coffee shop. All these notes are taken directly from my experience of starting […]
December 5, 2010

Staffing your coffee shop – how many Baristas?

Staff will be one of your biggest costs if not the biggest and therefore you must carefully control your spend. The good news is unlike the […]
October 24, 2010

Designing the layout for your coffee shop

I have watched independent coffee shop owners go out and spend ten’s of thousands on consultants to design their new shop. Some of them look pretty […]
September 4, 2010

Coffee Roasters

You will need to find a good coffee roaster to supply you, we suggest you go directly to a roaster rather than a middle man. Try […]
September 4, 2010

Coffee Cups

Coffee cups are NOT a last minute decision they are an important part of the look and feel of your place. Make sure you spend some […]